Privacy Policy

1. Introduction

Worldwide Heavy Freight ("we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our shipment tracking services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

2. Information We Collect

We collect information you voluntarily provide to us when you:

• Submit a quote request or contact form (name, email address, phone number, company name, message)
• Use our shipment tracking system (tracking number, shipment details)
• Sign up for email notifications (email address, shipment reference)
• Communicate with us by phone, email, or live chat

We also automatically collect certain information when you visit our website, including IP address, browser type, operating system, referring URLs, and pages visited. This data is collected through standard server logs and analytics tools.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our shipment tracking and logistics services
• Send automated email notifications regarding your shipment status (departed, in transit, delivered)
• Respond to your inquiries, quote requests, and customer support needs
• Improve our website, services, and customer experience
• Comply with applicable laws, regulations, and legal obligations
• Prevent fraud, unauthorized access, and other illegal activities

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business (such as email delivery services, cloud hosting providers, and analytics platforms), provided those parties agree to keep this information confidential. We may also disclose your information when required by law, court order, or governmental authority.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some parts of our site may not function properly without cookies.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Shipment records are retained for a minimum of 7 years for customs, tax, and regulatory compliance purposes. You may request deletion of your personal data at any time by contacting us.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data is transmitted over encrypted HTTPS connections and stored on secure, access-controlled servers. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data ("right to be forgotten")
• Opt-out: Unsubscribe from marketing communications at any time
• Portability: Request transfer of your data in a machine-readable format

To exercise any of these rights, please contact us at [email protected].

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately and we will take steps to delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the new policy on this page with an updated "Last updated" date. Your continued use of our services after any changes constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: